Return policy

How can I make a return?

1. Place your invoice together with the items to be returned in one package.

2. Deliver the package to Yurtiçi Kargo within 14 business days using the shipping code 1205604500. Simply provide the code; you do not need to specify a return address.

Do I need to pay anything for the return?

Shopderin.com returns are always free when using the return methods we offer .

What is the valid period for the return process?

All returns must be made within 14 days of the shipping confirmation email.

What is the return process?

• After the product reaches us, its compliance with the return conditions is checked.

• If the product meets the return conditions, the return process will be completed within 10 business days.

• If the product does not meet the return conditions, it will be sent back to your address.

• The time it takes for the refunded amount to be reflected on your card depends on your bank.

What documents are required for a refund?

To exercise your right to a refund, the following documents are required:

1. Fill out and sign the form on the back of the invoice sent to you with the product; send it along with the product you will return.

2. If the order was made within a company or by freelancers, you must include a return invoice prepared in your name or your company along with your invoice.

3. shopderin.com reserves the right to reject returns sent or reported after the return period has passed or returns of products that are not in the same condition as they were received.

What should be done in case of a refund amount error?

Contact our customer service department via WhatsApp at 0 532 659 1980 .