Right of Withdrawal

The Customer has the right of withdrawal within fourteen (14) days of the conclusion of the Contract, without stating any reason (except for contracts issued for product groups, for which the right of withdrawal specified in Article 17.3 below cannot be exercised). Purchased products can be returned free of charge through the Yurtiçi Cargo Company. The withdrawal period expires fourteen (14) days after the Customer or a third party designated by the Customer (other than the courier) takes possession of the products, or, in the case of multiple products delivered separately under a single order, fourteen (14) days after the Customer or a third party designated by the Customer (other than the courier) takes possession of the last product.

To exercise this right of withdrawal, the Customer must notify shopderin.com of their wish to exercise their right of withdrawal and their decision to terminate the Agreement , either in writing or through other means available on the website. The Customer may notify shopderin.com by sending an email to info@shopderin.com . The Customer may also notify shopderin.com of their wish to exercise their right of withdrawal by sending a written notice to Yeni Mah. Filiz Sk. No:5 Urla İzmir (Branch).

Although not mandatory, the Customer may use the sample withdrawal form attached to these Terms and Conditions. To exercise the right of withdrawal in a timely manner, the Customer must notify shopderin.com before the expiration of the period. If the right of withdrawal is exercised, the product may be returned to shopderin.com via courier within ten (10) days from the date of notification of the exercise of the right of withdrawal, in accordance with Article 17.3 of this Agreement .

If the Customer has any questions, they can contact shopderin.com via the contact form on the website, the customer service line at 0 544 659 1980 (WhatsApp only) , or by emailing info@shopderin.com . Refunds will be made without delay, no later than fourteen (14) days from the date of receipt of notification of the exercise of the right of withdrawal. Regardless of the selected return method chosen by the Customer, if returns via cargo are not made by a courier chosen by shopderin.com , any additional costs incurred by shopderin.com will not be included in the amount refunded to the Customer.

Consequences of exercising the right of withdrawal If the Customer terminates the Agreement, except as otherwise provided in Article 17.3, shopderin.com will refund to the Customer all payments received from the Customer, including delivery costs ( excluding any additional costs that may arise when a delivery type other than the least costly standard delivery type offered by shopderin.com is selected). Shopderin.com will issue a refund using the same payment method the Customer used for the purchase, and in no event will the Customer pay any additional fees as a result of such a refund.

The customer must return the products to shopderin.com via the courier company designated by shopderin.com without any delay, within ten (10) days of notification of the exercise of the right of withdrawal. The customer must return or refund the products before the expiration of this ten (10) day period. The customer is only responsible for any decrease in value that exceeds any control necessary for the nature, characteristics, and operation of the products. The customer cannot exercise the right of withdrawal in contracts related to the delivery of any of the following products:

1. Contracts for goods specifically prepared in line with the customer's wishes or personal needs.

2. Contracts regarding books, digital content and computer consumables presented in material form, if protective elements such as packaging, tape, seal, package are opened after delivery of the goods.

3. Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable for health and hygiene reasons (underwear, swimsuits, etc.).

After delivery, the Customer may inspect the products in person to determine their condition, features, and functionality. Handling products in an acceptable manner is a reasonably acceptable process in e-commerce. If the Customer's inspection exceeds this reasonable level and the products are damaged or their value diminishes, shopderin.com may deduct this difference from the refund to be made to the Customer upon exercise of the right of withdrawal, or the Customer may be required to pay shopderin.com an amount equivalent to the diminished value of the products.

The Customer must return the products to shopderin.com along with their original packaging, instructions, and other documents . In all cases, when returning the product, the Customer must include the invoice received upon delivery or any relevant document required by invoice regulations. A summary of how to exercise the right of withdrawal will be shared with the Customer upon receipt of the order. The Customer must return the product in the same packaging, in accordance with the instructions in the "RETURNS" section of the website. If any product is purchased without a membership, a return can be requested by phone or by courier by calling the toll-free customer service line at 0 532 659 1980 (WhatsApp only) . None of the above options will incur any additional charges for the Customer. If the Customer chooses to use any of the available free return methods, they must bear the return costs. If the Customer wishes to return the products to shopderin.com , the Customer may be responsible for any associated costs. After inspecting the products, Shopderin.com will inform the Customer whether the Customer is eligible for a refund of the amounts paid.

A refund will be made when the right of withdrawal is exercised within the legal period and all products in the relevant package are returned. Refunds will be made as soon as possible and, in any case, within fourteen (14) days from the date the intention to withdraw is notified to shopderin.com . Refunds will always be made using the same payment method used for the purchase. The customer is responsible for the risks associated with returning the products as described above.